When putting various people to work together in the same place, it gives way for plenty of difficult situations to appear. But how do you handle conflict at work? Not everybody has the necessary conflict resolution skills, but there must be a way to do it. That’s why today we are going to look at a couple of strategies on how to resolve conflict in the workplace.
How to Resolve Conflict in the Workplace
1. Define What’s Acceptable and What Not
Sometimes, unclear behavior rules can lead to various conflicts. Make sure you avoid such situations by making it clear what’s acceptable behavior. Inform people from the start what they can do, for example. Give clear examples of unacceptable behavior and inform them about the consequences. Include definitions in the rule of conduct.
2. Be Honest
The best strategy when learning how to resolve conflict in the workplace is to be honest and direct. Trying to avoid the actual problem will only lead to more complications. Preventing such situations is the best strategy you can adopt. Think beforehand of what areas can become difficult and try to solve any issues before they appear. Be honest with the people involved and explain what can go better.
3. Understand the Other People
A common mistake many people do when it comes to solving conflict is not to understand the other participants. Think about what’s in it for them and what other motivations they might have. Without this crucial step, you can’t go on and find a solution. Try to help people achieve their own goals and see what’s standing in their way.
4. Assess Its Importance
Not all conflicts that might arise at work are that important. Choose your battles wisely and don’t turn a minor conflict into a major one. Giving a minor situation more importance than it needs might escalate and turn everything into a more serious issue than it was initially. Sometimes, it’s better to leave the people involved to find a solution to their problem instead of intervening.
5. See the Silver Lining
An important part of knowing how to resolve conflict in the workplace is to see the silver lining. Every such situation represents an opportunity for learning or teaching. Any disagreement means there is a place to develop and grow for each side involved in it. If you address divergent situations properly, you can trigger plenty of innovative ideas, as well as learning.
Knowing how to resolve conflict requires plenty of diplomacy and calmness. If you’re part of it, it might be hard to maintain your objectivity, but a good leader will be positive and find the best solution. Remember to see the bright side and the learning opportunity in every such situation. When you reach common grounds, remember to stop for a second and celebrate the fact that you found a solution to a complicated situation.
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